With passage of time and advancement in technology, we have become quite dependent on smartphones and this specific technology of mobiles has affected our lives tremendously. Mobile phones are not just an entertainment gadget any more but are an amazing tool to order food, book a cab, consult a doctor, book a hotel, etc. Similarly, the applications for insurance companies serve multiple purposes such as taking care of the health of users along with helping them out in difficult situations.
The relationship and cooperation of insurance agencies with their customers has been made more transparent with the use of their own user-friendly insurance apps. Earlier, customers had to call a customer care representative at the time of need who would then transfer the call to a relevant executive and the whole process was far more time-consuming and irritating. With the use of an insurance app, the whole process of calling a number and waiting for someone to pick the call has been cut short. Now, the required assistance can be asked for with just a few clicks and mentions within the app. With reduced effort and time, the insurance app proves to be beneficial for both the company and its customers.
Moving further, here are some of the topmost insurance application ideas which can be implemented to streamline the operations of insurance business thus delivering improvised services to the clients.
- Claim Surveyor App
The duty of a surveyor is quite difficult as he spends most of the time on field surveying, inquiring and investigating the insurance claims of customers. Moreover, he has to make sure of the claim by questioning the claimant, talking to police as per requirement, crosschecking hospital records, inspecting the overall claimed damage and determining the insurance company’s liability for the same.
With a mobile app for the claim surveyors or claim adjusters, this whole process can be simplified and made more efficient by enabling the adjusters to access more resources in a click of their smartphones. All the needs of adjusters can be fulfilled by in-built features segregating different tasks in different sections such as Documents’ Library, Image Uploading option, Updated Information of Claims, Customer Interactions, Signature Capturing, etc.
- Employee Training Application
Whenever new employees join any company nowadays, they are supposed to undergo training period wherein they are trained according to the company norms and their work responsibilities. For employees of insurance companies, training becomes even more crucial considering large number of customers to tackle and simultaneously, large number of responsibilities too. Therefore, employee Training app is a very useful tool for an insurance company to have.
A training application can prove to be beneficial in various ways. The learning becomes more convenient and engaging with the help of smartphones apps consisting of audio-video lessons and presentations, thus empowering the employees to finish their training according their convenience and availability of time. Furthermore, learning via insurance apps gives a better retention opportunity to insurance trainees as they can re-read the information back and again as many times as they want, which is not generally possible in physical training sessions. Addition of examples and interactive games during mobile app development can further increase the learning power due to more engagement of employees with the content.
- Customer-Centric Apps
Customer-centric insurance applications can be a revolutionary idea, and can alter the way people search for insurance companies, and the way they purchase insurance policies as well. Developing Customer Apps of insurance companies can be used to lure the users by providing all the important information with just a few taps on the screens of their phones, with price packages and deliverables written clearly and all the commitments mentioned precisely. Such accurate information within an insurance application for consumers can make it very easy for them to analyze the company’s services.
First, let’s discuss about Claim Submission Application for customers. With the help of such an app, the customers can submit their claim application within the app along with all the supporting information and documentation and pictures. It will further save time and efforts of claim adjusters as they can assess everything online instead of visiting the claimant personally. Later, customers can also check for updates of their claim in the same insurance application.
Second form of insurance app for customers can be Car Insurance App, with the help of which the users can directly click pictures of accident spot and take details of the other driver and upload/submit all the information in the car insurance app.
The productivity of insurance brokers can be increased a lot by developing insurance mobile applications for them.
First type of insurance broker app can be the one to develop a News App in order to keep them updated about the latest information regarding insurance policies, economic and environmental issues, price packages and the offers for the customers. Generally, such information is fed to the insurance brokers by various means, sources and networks. However, going through multiple channels, sometimes, the information doesn’t reach the insurance brokers as is expected, thus leading to lag in delivering the right information at the right time.
Second kind of app can be a Sales Support App for insurance brokers which can have in-built features like Lead Capturing, Lead Tracking, Maintaining Lead Records and Material Access section for all the marketing and sales related documentation. With such imperative features, a Sales Support App would make the brokers’ work easier and more efficient.
Concluding Note:
We all know that “Customer is King”. Therefore, customer satisfaction is a priority for any kind of business and insurance work is no different than others in this case. With successful implementation of above ideas in an insurance application, the customers are surely going to benefit a lot, and such satisfied customers are easy to retain for a long time.
The benefit of an insurance application will not only be to the customers but to the company employees and brokers as well. Such multitasking insurance app is the need of the hour in insurance segment; the profitability and success can be expected on a large scale because of considerably lesser number of insurance applications in the market right now.
All in all, our experienced and expert teams of app consultants and developers at Omninos are fully prepared to work on these ideas and execute them successfully in the form of a fully-functional mobile insurance application. Contact us for your queries and we would be glad to answer.
